Privacy Policy
We respect your right to privacy. This policy summarizes the personally identifiable information we collect, how we use it, and your rights. We reserve the right to modify this policy at any time, and updates will be promptly posted on this webpage.
Information Collection
We only collect personally identifiable information (such as your name, utility account number, address, telephone number, or email address) that you voluntarily provide through our website, portal, or correspondence. We also collect general, non-identifying data (such as browser type and pages visited) to improve our online services.
Use of Information
The information you supply is used to manage your utility account, fulfill your service requests, and send account or service-related notifications. We will not release your information unless required by law or pertinent to judicial or governmental investigations. If you would like your electronic personal information modified or removed, please contact us, and we will make reasonable efforts to comply.
Mobile Communication Privacy (SMS/Texting)
No mobile phone numbers or personal information collected specifically for SMS/text messaging consent will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
Billing and Account Inquiries
If you have questions about your bill, payments, or utility service, please contact our Finance Division directly:
- Email: Finance@turlock.ca.us
- Phone: (209) 668-5570
Security
We safeguard your online transactions. Online payments require a secure, encrypted connection. For your protection, we only process online payments if your browser supports an active Secure Socket Layer (SSL) connection.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party websites.
Terms and Conditions: Notification & Texting System
By opting into notification services provided by the City of Turlock (including text messages, automated voice calls, or emails), you agree to be bound by these Terms of Service. If you do not agree, you must opt out of these services immediately.
1. Program Description & Purpose
Our notification system provides customers with account-related alerts, billing updates, payment reminders, operational notices, and service or outage updates. Messages are informational and transactional in nature.
2. Mobile Terms & Text Messaging (SMS)
Consent & Opt-In: By checking the text messaging enrollment box or texting a keyword to join, you provide explicit consent to receive automated text alerts at the phone number provided. Consent is not a condition of utility service.
Message Frequency: Message frequency varies based on your account activity, billing cycles, and utility service updates.
Cost & Fees: Message and data rates may apply from your mobile carrier. The City of Turlock does not charge a fee for sending these notifications.
How to Opt Out: You can cancel text notifications at any time by replying STOP to any text message you receive from us. After doing so, you will receive a single text confirming your opt-out, and no further text messages will be sent to that number unless you re-enroll.
How to Get Help: For assistance with text messaging, reply HELP to any message, or contact our Finance Division directly at (209) 668-5570.
3. Automated Voice & Email Notifications
By enrolling in Voice Calls, you agree to receive automated or pre-recorded voice messages regarding account delinquency, billing issues, or service interruptions.
By enrolling in Email Alerts, you agree to receive digital notices to the email address on file. You may manage or revoke your voice and email preferences through your customer portal or by contacting customer service.
4. Customer Responsibility & Accuracy
You are responsible for ensuring that the contact information you provide (phone number and email address) is accurate and up to date. If you change or deactivate your phone number, you agree to update your account information promptly to prevent us from inadvertently sending messages to a new owner of that number.
5. Limitation of Liability
While we strive to deliver alerts promptly, delivery is dependent on third-party mobile networks and internet service providers. [Insert Utility Name] and mobile carriers are not liable for delayed or undelivered messages. Receipt of automated notifications is not a guarantee against service or power outages.
6. Support and Billing Contact
For questions regarding your utility account, bill, or notifications, please contact our Finance Division:
Email: Finance@turlock.ca.us
Phone: (209) 668-5570
